Our extensions are made from 100% human hair, which means they should be cared for just like your own hair, but with even more attention. Unlike hair growing from the scalp, extensions no longer receive natural oils, so the products and techniques you use make all the difference.

Keep Your Routine Simple

One of the biggest mistakes people make is using too many products.

Your extensions do not need a shelf full of products to stay beautiful. In fact, using too many products can create buildup, weigh the hair down, and shorten its lifespan.

For everyday maintenance, we recommend using only:

• A quality heat protectant

• A lightweight silk serum, silk lotion, or silk infusion

That’s all your extensions need. Keeping your routine simple helps maintain softness, shine, and longevity.

Our Recommended Wash Routine

For regular washing, we recommend the Tresemmé Rich Moisture Shampoo and Conditioner. This line provides excellent moisture without weighing the hair down and has consistently delivered great results for maintaining healthy, soft extensions.

Whenever possible, we also recommend co-washing your extensions instead of shampooing.

Co-washing simply means cleansing the hair using conditioner instead of shampoo. Since extensions no longer produce natural oils, retaining moisture is essential. Shampoo should only be used when necessary and should always be followed with conditioner.

Clarifying Shampoo

In most cases, we do not recommend using a clarifying shampoo.

Because your routine should consist of lightweight products, there is usually no need for one. Clarifying shampoos are designed to remove heavy product buildup, oils, and residue, but they also strip the hair of moisture. Since extensions are made from cut human hair, they cannot replace that lost moisture with natural scalp oils.

The only time we recommend using a clarifying shampoo is if the hair has accumulated a significant amount of heavy products or feels weighed down by buildup. In those cases, an occasional clarifying wash can help refresh the hair before following with a nourishing conditioner or deep conditioning treatment.

For regular maintenance, we recommend sticking to a moisturizing shampoo and conditioner while keeping your styling routine as lightweight as possible.

Deep Conditioning Is Essential

If there’s one step we never recommend skipping, it’s deep conditioning.

A nourishing hair mask helps restore moisture, softness, shine, and overall hair health. It is one of the best ways to maximize the lifespan of your extensions.

Your bundles can be deep conditioned whether they are:

• Installed

• Before or after installation

For installed hair, apply a generous amount of your hair mask and use a heat cap (or another gentle heat source) for approximately 20 minutes. The added warmth helps the treatment penetrate deeper into the hair.

If your bundles are not installed, apply the hair mask, place the hair inside a plastic bag, and leave it for a few hours before rinsing. This allows the hair to absorb as much moisture as possible and deeply rehydrate the strands.

Always Detangle Correctly

Proper detangling is one of the most important parts of extension maintenance.

We recommend detangling gently from the ends and gradually working your way upward. Never pull through knots or tangles.

The best time to detangle is while rinsing out your conditioner, as the hair has the most slip.

Before finishing your wash, make sure your brush or comb glides smoothly through the hair without catching. There should be no tangles remaining before the hair dries.

Gentle handling significantly extends the lifespan of your extensions.

Heat Protection Is Non-Negotiable

Heat protection should always be applied before:

• Blow drying

• Straightening

• Curling

• Using any heated styling tool

Even if heat protectant has already been applied earlier in the day, we recommend reapplying it before exposing the hair to heat again. Every heat styling session should begin with fresh protection.

Textured & Coloured Hair Requires Extra Care

Textured extensions such as Body Wave may naturally have slightly rougher ends because the hair has been processed to achieve its texture.

The same applies to coloured hair.

This is completely normal and simply means these textures require additional moisture and regular deep conditioning. Consistent hydration will keep the hair looking soft, healthy, and beautiful.

Treat Your Extensions Like Luxury Hair

Our extensions are an investment, and proper care is what allows them to perform at their best.

With a simple routine, regular deep conditioning, gentle detangling, and consistent heat protection, your extensions can maintain their softness, shine, and luxurious appearance for as long as possible.

Remember: the longevity of your extensions depends just as much on how they are cared for as the quality of the hair itself.

Hair extensions doesn’t grow back, so treat it with care! Be gentle when detangling, and always start from the ends, working your way up. Avoid excessive brushing, tugging, or using heavy products that can weigh the hair down. To minimize shedding and tangling, keep the hair moisturized, avoid sleeping with wet hair, and store wigs properly when not in use. A silk or satin bonnet/pillowcase will also help maintain its softness.

Raw and virgin hair is known for its durability and premium quality. With proper care and maintenance, our hair extensions can last for several years. Longevity ultimately depends on how the hair is treated and maintained throughout its use.

All hair extensions, including raw and virgin hair, may experience minimal shedding. However, shedding can be significantly reduced by following proper installation and maintenance practices.

To help preserve the integrity of the wefts and minimize shedding, we recommend:

• Avoid cutting the wefts/tracks whenever possible. If cutting is necessary, make sure to seal the ends.

• Use gentle installation methods that do not overly stress or puncture the wefts.

• Refrain from using excessive amounts of glue or harsh techniques.

While our raw and virgin hair is sourced and constructed to the highest standards, the overall lifespan and performance are directly influenced by the care it receives. Proper installation, maintenance, and handling are the responsibility of the customer and/or stylist.

Disclaimer: We guarantee the authenticity and quality of our raw and virgin hair upon purchase. However, we are not responsible for shedding, tangling, or shortened lifespan caused by improper installation, chemical treatments, excessive heat, or lack of proper care. The longevity of the hair is ultimately in the hands of the user.

Hair can sometimes feel rough, especially when processed into different textures. This is because it is as authentic and unprocessed as possible, maintaining its natural cuticle structure. Raw hair requires high maintenance, so make sure to research the proper care routine for your texture. Regular deep conditioning and using the right products will keep it soft and manageable.

Raw hair is for those who have the time and patience to care for it properly.

Raw Hair is completely unprocessed and comes from a single donor, maintaining its natural texture and cuticle alignment. It offers the most authentic look and, with proper care, can last for several years. However, it requires more maintenance and attention to keep it in top condition, making it ideal for those willing to invest time and effort into their hair.

Virgin Hair is also unprocessed but may come from multiple donors. It is easy to maintain and can last for many years with proper care, though it may not last as long as raw hair. Virgin hair holds styles well and is a great choice for those seeking a natural look with less maintenance. It strikes a balance between longevity and ease of care.

Choose based on your lifestyle and how much time you’re willing to dedicate to your hair routine.

Absolutely! Our raw hair can be bleached to #613, while our virgin hair lifts up to #27. However, bleaching and coloring require proper care to maintain the hair’s integrity, so always use deep conditioning treatments and professional-grade products to keep it healthy and vibrant.

The hair you receive is not pre-customized. However, if you want a customized look, you can book a DIY installation, which is our customisation service. If you have a regular installation appointment booked with us, customization is always included as part of the service.

The hair industry is highly oversaturated, and the demand for raw hair is at an all-time high. Because of this, we can only stand by the hair being the “raw” hair that our supplier markets it as—until we personally go and deep dive into the sourcing process in Asia. Transparency is important to us, and we want our customers to make informed decisions when investing in their hair.

Raw hair is completely unprocessed, meaning it comes directly from the donor without chemical or steam processing. Since most donors naturally have straight or slightly wavy hair, raw straight hair is the most commonly available. However, we are in the process of sourcing high-quality textured hair that is as close to raw hair as possible.

Please note that styling can affect the final appearance of your chosen hair length. For example, curling hair can reduce its length by up to 4 inches.

We recommend opting for double-drawn hair or longer length than desired look. Keep this in mind when selecting your preferred length!

Kinky Straight has more texture and volume. It’s made to look like a blowout on Type 4 hair, so it’s fuller, slightly coarse, and blends easily with natural hair without needing too much heat.

Yaki Straight is smoother with a lighter texture. It’s made to look like silk-pressed or relaxed hair, so it lays flatter and has a more straight, polished look.

In short —
Kinky Straight = more volume, more texture, blowout look
Yaki Straight = smoother, flatter, silk-pressed look